General Terms and Conditions
Last of 15.03.2012
The online store departs.gr displays, promotes and sells products of suppliers with which it cooperates. The company reserves the right to choose freely the products conveyed in departs.gr and amend, renew and / or withdraw them at any time without prior notice. The same applies to the pricing policy, any deals and discounts which may be chosen freely and amend, renew and / or withdraw at any time without prior notice and / or compliance deadline.
3.Download Request for Order & Checkout
The departs.gr is a shop that works with numerous suppliers, importers and manufacturers (foreign and domestic) in order to bring to you a wide array of products and even at the best possible prices. Therefore, although we take every possible measure for availability of our products, as it appears in departs.gr, no way a product is displayed in departs.gr not ultimately be available or may not be available in time delivery referred to departs.gr, for reasons beyond our own sphere of influence. For this reason and in order to complete your information and your greatest protection from unforeseen circumstances, orders are completed as follows:
b)Treatment Request for Order – If your order request sent from 9.00 to 13.00 on working days and hours (Monday through Friday) will then immediately receive a message to the email address you have indicated that your request is in being developed by our company. Otherwise this message will receive it within the next working day. When processing your request check availability of all products contained in the order request you.
i)If there is availability of all products listed in your request within the time of delivery specified in our online store then you will be sent an e-mail to e-mail and / or mobile phone number in your account which will confirm the your order will include all elements thereof. The shipment of the products will be made based upon the delivery schedule of our collaborators courier.
ii)In the case where some of kinds don’t available, then our company will contact you either by mail or mobile phone number where you have indicated either by direct telephone contact with you through the dealer (or all the above ways) to consult with you for any modification, correction or cancellation of your order. If it has not been possible to contact you within 10 days of shipment of your order request, the request is automatically canceled and you will need to resend a new request to us. In each case you order any new (modified or not) will be sent again with a new email and / or mobile phone in your account and the message it will serve as the confirmation of your order on the basis of which they will perform your order. The shipment of the products will be made based upon the delivery schedule of our collaborators courier.
c)Our Company may contact you by email and / or mobile phone message in which you have indicated during registration throughout up and delivery of your order to you on any matter concerning receiving, processing, execution and / or the transfer of your order and / or payment and / or reimbursement of products or whatever else. The parties agree that this communication (via email and / or message on mobile phone you have indicated – sms) covers the legal requirements written your update, your notification, confirmation our order when and where the law requires. If you want to express your objections, or provide you with details on the content of a message you received as above, or for any other reason, you can contact us by sending an e – mail and / or sms reply message to you have received and / or get us directly at phone 2105125777.
In order to better and more thorough your convenience, our company has a choice on how payment for the products that you are interested to buy, which, as analyzed below, linked, inter alia, on processing time of your order request and / or when to send the product to you. After you decide what suits your checkout process choose the same method of payment at the appropriate place on the form to request your order and enter the necessary information if you need it. The collection and processing and payment information that you send us fall into the strict policy of protecting your personal data held by our company and collected and processed safety and carefully and only after the consent you provided to us by sending an order request your. Especially for credit card payments made in cooperation with partner institutions all the necessary safety measures to ensure maximum protection of your electronic transactions and ensure your payments. The payments options include the following:
a)Delivery – If you choose a payment method to delivery then you must pay the corresponding price (and any agreed expenses eg transfer) upon receipt of the product by carrier of our choice.
b)Bank Account – If you choose a payment method to deposit in a bank account, then you need to discount your order (and any agreed expenses eg transport) in order to start the processing of your order and request the commitment of the products included in this of us, in one of the accounts of our company shown on the order form and e-mail you will receive as soon as your order is processed, citing as justification the code your order. Then you must send us a copy of this filling by fax, fax to 2105125797 or via e-mail at email@example.com. Upon receipt of valid copy of the deposit of the total amount, the procedure of processing and order confirmation, and you are sent on emails and / or messages on the mobile phone that you have indicated. Failure to receive a copy within seven (7) calendar days or not making a copy of a valid deposit of the total amount of your order will be canceled without penalty, and the contract of sale will be deemed never drawn up. You sent your message in cancellation of your order request to the email address and / or mobile phone you have indicated. In case of cancellation or modification of your order until the mission (s) of products (s) will follow the process of interest – free return of your money, then contact us using one of the above mentioned modes of communication (Article 3 c above) to give us bank account number to which you want to make the deposit.
c)Credit Card – The departs.gr accepts credit cards Visa, Mastercard. If you select a payment method Credit card process will be carried out and completed through our trusted – banking institution that provides all the guarantees of security of electronic transactions. Specifically, your transactions in our store are protected by maximum online security systems (SSL – 256 bit and digital certification from GeoTrust Rapid SSL) which guarantee a secure environment in many large enterprises worldwide.
i)Before confirming your order will be preauthorization of your credit card with the total commitment amount (agreed price and any costs eg transport) to be done and the corresponding (s) of product (s) that will send. For some credit cards that are not technically feasible for the consultation at this stage will take place the final charge of the total amount. If in the process of confirmation of your order there is a problem with your pre-approval then the Company will contact you by one of the methods referred to in Article 3c above to concur with you on this issue. Since none of the prescribed mode of communication with you not become feasible for any reason within ten (10) days of shipment of your order request, the request will be automatically canceled and you need to resend the request to us. In this case you will be sent an appropriate message cancellation of your order request to the email address you have indicated. In case of successful pre-approval, the final cost of your card is sending the products to you.
ii)If at any point, even after the dispatch to you of any product you ordered, despite having taken the above pre-approval, any clerical and / or due to technical or other problems and / or for any other reason cause has not been definitively charge your card with the price ratios and costs, our Company has the right to make the final change amount and the costs relating to executed your order at any later stage, at any time. With the final bill you will be sent an appropriate message to the email address and / or mobile phone you have indicated. If you choose to pay by credit card must be present for the delivery of your order with your credit card and your ID. If the order is carried out and data on behalf of the company then the credit card used to be corporate. That has been in evidence the respective company. Also at delivery should be present authorized holder with credit card and identity.
5.PRODUCT DELIVERY / SHIPING
a)By confirming your order you will be notified with a message to the email address and / or mobile phone in your account and the delivery time of your product depending on the area you have chosen to receive them products.
b)In any case, your order will be sent to you by us or by a cooperating carrier of choice during working hours and days (Monday – Friday, 9:00 to 17:00). Under the basic delivery schedule of our associate courier deliveries are as follows:
-In Athens within 24 hours of sending the goods to the carrier.
-The capitals country within 24 hours of sending the goods to the carrier (except islands).
-In other areas within 48 hours of sending the goods to the carrier excluding remote areas can be delivered in 72 hours .
Our company and its partners take all necessary measures for the valid delivery to you of the products ordered by you on the basis of the above schedule. But is not responsible for any delays for any due to force majeure or events beyond its control. Illustrative is not responsible for causes of delay in delivery due to delays at customs, interstices loading – unloading, transport strikes or other strikes that affect the delivery of products in the warehouses of our suppliers, etc. In case of any delay or company we will make every effort to contact you to information you have given the order to inform and consult with you on the new delivery or delivery of another product. We take every care to advise you with regard to any lack of availability of a product nevertheless they are like to be unexpected shortage or unavailability of the product from our suppliers (after confirmation of your order). In case, we will again make every effort to contact you based on the modes of communication mentioned above 3c in order to inform and consult with you on the delivery or delivery of another product or cancel the order without penalty for both parties and interest – free repayment of any money paid within a reasonable time.
c)Without prejudice to any special changes that are expressly provided for in a product that is posted on our website and in any case to confirm your order, generally the shipping cost is as follows:
-For orders total value to 70 euros with VAT under 8Kg, the shipping cost is 4 euros incl across Greece.
-For orders worth more than 70 euros with VAT and less than 8Kg, the shipping cost is Free throughout Greece.
-For orders weighing 8Kg or more, the fee varies based on the total weight of the order and the shipping destination.
6.PROCEDURE RETURN PRODUCT
a)The procedure for returning goods you have ordered from our site is simple and takes place entirely online through email at firstname.lastname@example.org.
Specifically: Keep track of what to do (refund, credit, replacement with same replacement with other etc) note the reason for the return, the code / the product / products you want to return and order number where it concerns / of a given / products.
b)To be valid, the return of goods (faulty or not) the above procedure should be performed and the associated electronic command be received by our Company within the time limit laid down in the product return policy (Article 7) for each if returned products.
c)In any case referred back, replace the product in the following provisions of Article 7 should be the product needed to be accompanied by the original sales receipt. For all the above cases should be in the state received from the client, complete and undamaged and the packaging is that normally accompanies the product (to comply with the codes of the Company) and is in excellent condition, with all the documents accompanying the product (eg delivery note, Receipt Retail etc).
d)Upon receipt of the product that you have returned will notify you via email / or mobile phone message in which you have indicated at registration and each subsequent procedure (for instance sending a new product, replacement, etc.) will be contacted via email and / or mobile phone message in which you have indicated during registration and under the procedure of Article 3 above.
e)In particular for the return of products whose order was made by telephone, return the product regardless of the cause shall be made in consultation with the department on phone number 2105125777 remaining within the period and under the condition set out in the product return policy (Article 7) during working days and hours (Monday to Friday 9:00 to 14:00).
7.PRODUCT RETURN POLICY
For all categories of our products have the right to return the product received within 14 calendar days without justification from the day you received it, at no cost other than the costs of return (courier, transport, mail or otherwise), which will be your own risk and at your own expense (unless otherwise specified by the company from time to time in whole or separately for particular products). Prerequisite for exercising the right of withdrawal within 14 days is: Not using the product, they have not removed any tag or markings (eg stickers, label brand, etc.) have on their products from clothing, footwear and accessories. Also, should all types be returned in perfect condition received no damage, no defect (subject to the return of a defective product), complete and in packaging, and should also be accompanied by all necessary documents. Even for species that include specific packaging (such as without limitation products related to hygiene (eg, bathing suits, underwear, etc)) should not be compromised and / or damaged the packaging is.
2)RETURN POLICY OR / AND REPLACEMENT OF DEFECTIVE GOODS
a)Our company takes every possible measure to all products (regardless of type) to specifically and carefully packed to arrive to you undamaged. In very rate cases, however, there is a risk from these products are damaged during shipment to you. Also in very rate cases it is possible to receive a product with a defect. For this reason, and regardless of that your right of withdrawal is not affected, we invite you to check the products upon receipt.
b)If you receive the product without express some specific reservation means that you accept without question the product of our company. However, if you find that there are damages and / or a defect in the product, then you can let us know by contacting us at the e – mail email@example.com and / or by phone at phone number 2105125777, declaring us if you wish to be sent a new replacement or if you wish to exercise your right to rescission. If you wish to be sent a new product for replacement, you can follow the return procedure, as described in Article 6.
c)If the product you received is proven defective by its construction, then you can request a replacement with the same or another product of your choice and / or issue a credit on a one year, or register – free return of money paid is not available if the product you want to replace, provided that you return the relevant electronic mandate within 30 days of receipt (return free of charge from the 1st to the 14th day and at your own expense from the 15th to the 30th day).
8.POSSIBLE CANCELLATION REQUEST
It is not possible to cancel your order in the following cases:
a)Before sending / receiving the product – The cancelation is possible to send e –mail to the email address firstname.lastname@example.org or by contacting the phone 2105125777.
b)Upon receipt of the product – You can exercise your right to withdraw within 14 calendar days.
9.USE OPERATION & SITE CONTENT
b)Departs.gr content. The company takes all due care to properly past – show information relating to products promoted through departs.gr. Our company however is not responsible for any errors in the operation of the electronic department store in the listed and displayed information (such as not limited to the stated price, availability, photo, type, etc.) that may be due, but not limited to technological failures – errors typographical and / or ‘’human’’ errors and / or incorrect information from suppliers, even by its negligence. If you find an error before and / or after the completion of your order, we invite you to send relevant e-mail to the email address email@example.com and / or contact us at tel 2105125777 or fax 2105125797. Anyhow however, if you find an error call not to go to the mission request to order prior to the notice of our company and clarify the matter. Retail prices of products are determined mostly by their suppliers. Nevertheless, our company follows the free pricing policy based on commercial strategy, always under the proposed legislation, particularly the provisions on the protection of competition (fair and unfair). Therefore it is possible to see any difference in the prices of products sold in departs.gr from other similar products sold in other outlets, especially since our company time to time in product offering or other promotions whenever it deems necessary. The company also reserves the right and user / consumer / visitor / member of the departs.gr accept, amend the quoted prices and to change and / or withdraw their offers at any time with or without notice to users / consumers / visitors / members departs.gr.
The entire content of departs.gr (except those items that belong to third parties, eg copyright third parties, partnerns, stakeholders, etc.), ie but not limited to text, photographs, designs, trade and financial data, programs, files of kind, marks / logos, the format (layout) of departs.gr etc. are the intellectual property of the Company and protected by relevant provisions of Greek law, European and international conventions applicable on intellectual property. Under no circumstances should the appearance and visibility in departs.gr be construed as transfer and / or license and / or right to use them. On this basis, therefore, expressly prohibited the total or partial copying, distribution, transportation, processing, storage, reproduction, republishing, modification and each of the action on the above data, without any prior written consent of the company. Otherwise, these action may constitute infringement of intellectual / industrial property company, which reserves the right to claim any incidental and indirect damages caused to it in accordance with the provisions of this legislation. The user / consumer / visitor / member departs.gr accepts and acknowledges that the company has the potential commercial value (whether by itself or by third parties) of all items shown in departs.gr and the modification of such Anytime wishes with or without prior notice to users / consumers / visitors / members of departs.gr.
11.COMPANY POLICY ON PRIVACY
a)Proper storing personal data. Because your personal information and contact details you provide to departs.gr is extremely important for the implementation of the electronic transaction with us because, as you know, these are, among other things, and the only way to contact our company with you the performance of it’s obligations to you and orders, should be assured that the information you give us is absolutely correct and updated (if changes are obliged to inform us). Our company takes every care to ensure you receive the correct information about you and therefore, you are asked at the end of completing your details to recheck the data and then send them to us along with explicit consent to use the data you provided. Therefore, our company bears no responsibility if any of it’s contractual or legal obligations not fulfilled properly and / or timely dispatch because of you wrong or outdated personal data. More specifically, any notification will be made to the email address and / or phone you have given us (for example, the lack of availability of product, etc) will be considered valid even if not delivered to you in error due to the indicated you information and / or due to technical or other damage to your server, and / or phone and / or your telecommunications provider, and / or due to change of your data (unless you inform us promptly informed). The same applies to the contact address and shipping of products as well as for the landlines of communication. In any case you are required to update that information again every time there is a change in them.
b)Registered users. In order to better serve you and facilitate your future purchases will need to register as users depart.gr (log in) your first task order request to our company. The information you fill in the special form in departs.gr remain in the system of our company. Therefore your first task order request visit you are asked to open an account with us and create a user profile (name, sex and date of birth), using your own unique security codes (username & password). In this way you create your own unique page – registered user which records the history of your purchases, you can track what stage in any new request for the order, at what stage is the mission of the product you ordered etc. When you sign up as registered users, the company may have made as registered users agree to install a system session cokies soley for your recognition and your transactions for the creation of history as a customer that occurs on your personal and are visible only to you. The above session cookies were intended only to serve better manage your profile and transaction that you do not have to acknowledge the authority of your data every time visit departs.gr. These session cookies are deleted as soon unsubscribe (log out) by a registered user.
c)Written consent. By completing and returning the relevant form (either on the registration form or order form) with your information at the same time provide us with the written consent to the use of the information contained therein for the purposes described in these terms in under this policy for personal data. If you do not wish to use your mobile phone to send message (sms) to keep you informed of the progress of your order or you do not complete in advance the relevant field on the order form (optional) or send us at any time relevant time e-mail firstname.lastname@example.org in which you are applying to the cessation of sending these messages (sms) – opt out.
i)the data are those relating to the execution and clearing of electronic payments via credit card carried by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and
ii)the data are absolutely necessary for the execution of your order (transport, storage, etc.) from collaborating with us companies. The whole, however, the data is protected and managed in accordance with the conditions and rules of Greek law and in particular N.2472/1997 and the company strictly follows us all the rules laid down by the relevant legislative framework. Under this legislation, the data held by us may be disclosed to third parties, to the competent authorities, prosecutors and other administrative services only in accordance with the rules and regulations laid down by the relevant regulatory framework. Also, all of the data elements and transactions governed by the principles of confidentiality of communications (electronic or otherwise) and trade and take all appropriate measures to protect and safeguard the confidentiality thereof in the transmission and / or and execution of transactions. The user / consumer / visitor / member departs.gr and be should preserve the confidentiality of data and not to make disclosures to third parties (whether by negligence), nor to grant the use of the data by third parties. We also recommend that you change the user password at regular intervals. The company reserves for any loss of culpable violation of the foregoing obligations of the user / consumer / visitor / member of departs.gr.
Finally, in order to complete the ordering process you agree to
receive automated emails or personalized both directly on
your / your PC and personally to the email address and / or
mobile phone that you have provided and any telephone
communication in phones that are know to us by an employees
12.DATA SECURITY AND TRADE
The company recognizes us a matter of major concern as the security of data and transactions and therefore take all necessary measures to safeguard them. The site protects it’s members from any interception of data by the method of data encryption. We work with the company Geo Trust Rapid SSL which encrypts each item entered by the user in the form of 256bit security. The customer information is not disclosed to third parties, and while browsing the site remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all the processes the transaction and sending your personal data – data to and from the departs.gr including without limitation in the basket, the wish list, on your personal page registered user on account creation page registered user (log in), order form, during the transfer of data to and from the company etc. Also in the process of implementation of credit card payments credit are protected by the method of encryption 256bit. The data remain encrypted and can not be disclosed to any third person. The codes used to identify you are
a)Password (e-mail or username) and
b)The Personal Security Password, which every time you enter your access to provide complete security to your personal information. You can above codes whenever and as often as you wish. The only person who has access to your information are through the above code and you are solely responsible for maintaining the secrecy and concealment by third persons. In case of loss or leakage should an immediate alert us, otherwise our company is not liable for the use of a password by unauthorized person. We recommend for security reasons, change the above code at regular intervals to avoid using the same codes and easily detectable, using where possible not only letters and numbers and symbols and create your passwords.
13.LIMITATION OF LIABILITY
14.LINKS – LINKS TO OTHER SITES
The departs.gr may include links to websites, the content and services which bears no responsibility for the company, nor guarantee the continuous and secure their accessibility. So for any problem arising during the visit / use / of these websites the user visitor must apply directly to the respective websites, which bear sole responsibility for the recovery of this problem. The company in no way should be considered to accept or adopt the content or services of the websites and pages referred to or linked to them in any way. For any potential problem arises when visiting websites as sole responsibility of the individual manager / owner of this website.
a)Jurisdiction – Applicable Law – For any dispute that may arise regarding the operation and use of the site, if not possible consensual arrangement, the courts of the city of Athens. For any dispute concerning the interpretation and application of these terms and conditions and any other matter relating to use of departs.gr, applicable is Greek Law.
b)Term Invalidity – If any of the above conditions are or become invalid, the remaining provisions of this Convention shall not be affected.
d)Interpretive term – At any point this out the refund and / or credit them to the account of the client always this is meant as a non – interest bearing.
f)Delay exercise right – Any delay in exercising by the parties (company and consumer) part or all of the rights under these terms does not entail weakening or waiver of this right which may be exercised at any time at a later stage and throughout reasonable judgment of the recipient.
g)Acceptance of Terms – The user / consumer / visitor / member departs.gr declares that read these terms and which accepts in full and that recognizes that governing all services provided by the departs.gr throughout the course navigation in / transaction with departs.gr.